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A Generalized User Interface Concept

to Enable Retrospective System Analysis
in Monitoring Systems

Venue

International Conference on Human-Computer Interaction (HCII 2020). Lecture Notes in Computer Science.

Authors

Viviane Herdel 1,2

Bertram Wortelen 2

Mathias Lanezki 2

Andreas Lüdtke 2

1 Carl v. Ossietzky University Oldenburg Germany
2 OFFIS - Institute for Information Technology, Oldenburg, Germany

Abstract

Many technical work environments nowadays face the situation that large technical systems are controlled by semi-autonomous software systems that process a huge amount of information. Human operators are still required to monitor the system, but only at sporadic time points to assure that the system is healthy or to analyze any fault conditions that have occurred since the last observation. However, a problem with such a monitoring situation is that the operator is often out-of-the loop when observing the system (after a long time of not observing it). The objective is to develop a graphical user interface concept that supports operators in developing valid situation awareness of the system and furthermore provides an easy to use functionality for efficient retrospective system analysis. We discuss requirements for retrospective system analysis and present a concept for a user interface (UI) that efficiently supports the operator in getting back in the loop and developing a valid situation awareness of the current system state. It furthermore supports the operator in recognizing the global system health state, identifying and localizing current and past fault conditions and easily tracing how the system and especially error states have evolved over time. The UI concept is applied to a software application for controlling and monitoring hybrid energy systems. However, we argue, that the UI concept is applicable for a wide range of applications.

Methodology

Ethnographic research project including observations and face-to-face interviews with stakeholders of the local energy management system in Oldenburg, Germany. Collection of user requirements, task analysis, prototyping.

Contribution in a nutshell: 

A graphical user interface concept for the sporadic monitoring of large technical systems that supports an operator to:

  • Identify past and current health states of a system

  • Identify alarms and error states

  • Localize the source and root causes of errors

  • Trace the development of errors over time and space

  • Understand how the system evolved over time

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